Assessing Non-revenue Water with the AWWA Water Audit Method (EL311)

Course Length: 2 Hours / 0.2 CEUs*

Course Description: This course is part of an eLearning program made possible by the American Water Works Association (AWWA). Course participants will learn that auditing can reveal water and revenue losses which occur in every water utility to some degree.  A portion of the treated water supply typically leaks from primary supply infrastructure and never reaches customers. Inaccurate customer water meters and billing errors result in uncaptured revenue. These occurrences and data lapses are part of Non-revenue Water, and affect utility operations and finances, as well as compromising the delivery of reliable service to customers.

Learning Objectives:

• Understand that water and revenue losses reduce system efficiency and cost money

• Learn the meaning of the term Non-revenue Water and realize the problems it creates

• Appreciate that losses can be non-physical such as metering and billing error, and physical losses of leakage

• Track the water you supply from source to customer using the AWWA Free Water Audit Software

• Know how to assign costs to the losses that occur in your utility

• Analyze your water audit data yearly by using the AWWA Compiler Software Tool

Certificates of Completion: AWWA will award a Certificate of Completion upon success passing of this course. This does not automatically imply that your state agency will award you CEUs. It is the individual's responsibility, before registering for any continuing education credit program, to contact the appropriate licensing agency.