Customer Metering and Billing Operations for Optimized Revenue Capture (EL314)
Course Length: 2 Hour / 0.2 CEU*
Course Description: Course participants will learn about the necessity of accurate customer metering, meter reading, and billing operations to ensure a reliable revenue stream. Utility policy on meter and billing can result in Apparent Losses just as inaccurate water meters and billing system errors can. It is important for water utilities to stay current with metering and meter reading technology and employ rational policies to optimize their revenue capture.
Learning Objectives:
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Explain the value of water and the water utility’s need for revenue
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Describe how utility policies can affect financial stability
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Explain how utilities meter customer water consumption and bill for this service
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List common water meters in use and types of meter reading systems
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Detail good meter management practices – accuracy testing and meter replacement
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Identify potential for billing errors and unauthorized consumption that siphon away revenue
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Tabulate consumption and billing data reliably to track revenue capture and flag errors
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Determine ways to improve metering & billing operations in your system
Certificates of Completion: AWWA will award a Certificate of Completion upon success passing of this course. This does not automatically imply that your state agency will award you CEUs. It is the individual's responsibility, before registering for any continuing education credit program, to contact the appropriate licensing agency.